Mrs. Athitaya Phoonwathu, Chief Insurance Officer at Ngern Tid Lor Public Company Limited (NTL) or TIDLOR, revealed, "Since launching our insurance agent services in 2016, we've provided protection for over 1 million insurance policies. Our operations have highlighted numerous challenges faced by insurance users, from purchasing to claiming. Committed to enhancing the insurance experience, we adopt the philosophy 'We believe that peace of mind is what everyone should receive from purchasing insurance.' Our goal is to redefine insurance agent standards, not only to sell support but also to ensure comprehensive customer care to claims.
"Today marks a new chapter with ‘Shield Insurance’, rebranding from 'TIDLOR Insurance Broker' to ' Shield Insurance' under the slogan 'Service with Heart, from Sale to Claim.' Our commitment is to ensure our customers' peace of mind and confidence at every stage with Shield Insurance, including: 1. Advice from specialized insurance agent’s experts. 2. Transparent service with no hidden terms. 3. Be accessible across various channels. 4. Monitoring claims process continuously which setting a new benchmark in customer service from sale to claim."
Mrs. Athitaya added, "Our dedicated Shield Insurance call centre at 1501 offers a full suite of services, including accident reporting, claims coordination, emergency assistance, claim status updates, consultations, and liaisons with insurance companies, all facilitated by licensed agents. This ensures around-the-clock support for insurance purchases, instalment plans, policy adjustments, and inquiries."
The logo, a shield, symbolizes the protection and rights of our insurance customers, featuring two significant colors: golden yellow for enthusiastic service, and navy blue for expertise, reliability, and trust.
The "Shield Insurance" brand has been promoted through the "Buy Insurance, Be Assured" campaign, focusing on providing insurance tailored to customer needs, with comprehensive policy information, accident advice, and vehicle repair follow-ups. This campaign is available on the Facebook Fanpage and YouTube channel of Prakantidloh.
Since 2016, Ngern Tid Lor Public Company Limited (NTL) has been a pioneering insurance agent, enhancing public insurance access with a broad range of products for vehicles, individuals, and homes, and introducing options like 0% Instalment plan payment car insurance which provide options partnered with more than 15 leading insurance companies. Additionally, Shield Insurance remains the 1st ranking in Face-to-Face advice and present the insurance product closely with over 5,000 licensed agents across more than 1,700 branches nationwide, and various Omni-Channel service platforms, they offer personalized consultations and sales. Their extensive service network ensures customer access to insurance across Thailand.
The strength of the business operation has come from having expert agent who promptly gives advice to customers both in terms of a variety of products and appropriate financial options to guide customers access to the right insurance with the convenience of the nearest service branches customer’s locations scattered throughout the country for supporting the needs of customers both in Bangkok and other provinces result to reducing inequality and reducing disparities and improving insurance coverage access. In 2023, the company achieved a significant milestone with property insurance premiums reaching 8,743 million baht, a 25.3% increase year-on-year, outperforming the national property insurance market growth.
For more details about Shield Insurance, visit
www.prakantidloh.com or contact the 24-hour call centre at 1501.